Frequently Asked Questions — Service Wala
Everything you need to know about Bangladesh's trusted home and car service company.
General Questions
Q: What is Service Wala and what services do you provide?
A: Service Wala is a professional home and car service company operating across Dhaka and Barisal. We provide AC servicing, jet wash, gas refill and installation, home appliance repair (fridge and washing machine), full home cleaning, kitchen cleaning, bathroom cleaning, sofa cleaning, electrician service, plumbing service, home painting, water tank cleaning, house shifting, office shifting, car wash, car dry wash, car polish, car engine repair, car denting and painting, car AC and electrical repair, and car brake and tyre service. Every service is delivered by trained professionals at your doorstep.
Q: Which areas of Dhaka does Service Wala cover?
A: We cover all major neighborhoods of Dhaka including Uttara, Mirpur, Dhanmondi, Gulshan 1, Gulshan 2, Banani, Mohammadpur, Bashundhara, Badda, Motijheel, Rampura, Demra, Jatrabari, Adabor, Mohakhali, Tejgaon, Khilgaon, Shyamoli, Kalabagan, Pallabi, Diabari and Turag — and all surrounding areas.
Q: Does Service Wala operate outside Dhaka?
A: Yes. We provide our full range of services in Barisal Sadar and Patuakhali in the Barisal division — with the same quality standard as our Dhaka operations. We are expanding to additional cities and will announce new coverage areas as they become available.
Q: What are Service Wala's operating hours?
A: We operate every day of the year from 8 AM to 10 PM — including weekends and public holidays. Home service delivery is available throughout these hours. For emergency requests, call us directly at 01736092803.
Q: How do I book a service with Service Wala?
A: You can book through our website at service-wala.com, call or WhatsApp us at 01736092803, or use the search and booking feature directly on the website. Tell us your location, the service you need and your preferred date and time — we confirm availability and schedule your appointment.
Q: How quickly can Service Wala respond to a booking?
A: For most Dhaka locations, same-day service is available for bookings made before early afternoon. For advance bookings — particularly for larger services like home shifting, office shifting or full home cleaning — we recommend booking 3 to 5 days in advance to ensure your preferred date is available.
Service Quality & Guarantee
Q: What is Service Wala's 10-day service guarantee?
A: Every service we complete is backed by a 10-day guarantee. If any fault directly related to our work appears within 10 days of the service visit, we return and resolve it at no additional charge. This applies to all repair, cleaning and maintenance services we provide.
Q: What is the ৳4,000 damage protection for home cleaning?
A: For all home cleaning services — full home cleaning, kitchen cleaning, bathroom cleaning and sofa cleaning — we provide ৳4,000 damage protection. If any item is damaged during our cleaning service, Service Wala takes responsibility up to this amount. This protection reflects our confidence in our team's care and professionalism.
Q: Are Service Wala technicians trained professionals or freelancers?
A: Every Service Wala technician and cleaner goes through our training process before their first client visit. We do not send freelancers or untrained individuals. Our team members work according to Service Wala's established process and quality standard — not their own improvised approach. This consistency is the core reason our clients call us again.
Q: Does Service Wala use genuine spare parts for repairs?
A: Yes. All replacement components used in AC repair, fridge repair, washing machine repair and car repair are genuine specification parts appropriate for each brand and model. We do not use substandard components — the repair should last, not create the next problem.
Q: Does Service Wala provide a cost estimate before beginning work?
A: Yes. For all repair services, our technician provides a clear cost estimate after diagnosis and before any work begins. We do not start work and then present a surprise bill. You approve the repair cost before we proceed. If additional issues are found during repair, these are communicated and quoted before addressing them.
AC Services
Q: What AC services does Service Wala provide?
A: We provide complete AC care — AC servicing, AC jet wash, AC foam wash, AC gas refill (with leak test first), AC installation, AC uninstallation and reinstallation, AC master servicing, AC leak repair and full diagnostic assessment for all AC problems.
Q: How often should my AC be serviced in Dhaka?
A: Every 6 months for standard residential ACs in Dhaka. Every 4 months for ACs near cooking areas, in construction-active areas or in high-occupancy spaces. Every 3 months for restaurant and commercial kitchen ACs. The servicing interval should reflect the operating environment and hours — not just the calendar.
Q: My AC is not cooling — does this always mean I need gas refill?
A: No. The majority of AC cooling problems in Dhaka are caused by contaminated evaporator coils, blocked condensate drains or dirty condenser units — not gas shortage. Our technician assesses the coil condition and system pressure before making any recommendation. Gas is added only when pressure measurement confirms it is needed and the leak source has been found and repaired.
Q: What is the difference between AC servicing and AC jet wash?
A: AC servicing is a complete system service — evaporator coil cleaning, condensate drain clearing, blower wheel cleaning, outdoor condenser cleaning and refrigerant pressure check. AC jet wash specifically uses high-pressure water to deep-clean the evaporator coil and housing. Both are valuable — jet wash provides the most thorough coil cleaning while full servicing addresses every performance-relevant component.
Q: Do you service all AC brands?
A: Yes. We service all brands available in Bangladesh including General, Gree, Midea, Samsung, LG, Daikin, Carrier, Haier, Walton, Panasonic, Sharp and all others. Brand-specific diagnostic tools are used for premium brands.
Home Appliance Repair
Q: Which fridge brands do you repair?
A: We repair all brands including Samsung, LG, Hitachi, Sharp, Panasonic, Walton, Vision, Minister and all other brands available in Bangladesh. We carry common spare parts for the most frequently repaired models.
Q: My fridge stopped cooling suddenly — is this the compressor?
A: Not necessarily. Sudden cooling failure is most commonly caused by a failed relay or overload protector — the small components that start the compressor — rather than the compressor itself. These are inexpensive to replace compared to a compressor. Our technician diagnoses the specific fault before recommending any repair.
Q: Do you repair both front-load and top-load washing machines?
A: Yes. We repair all washing machine types — front-load, top-load and semi-automatic twin-tub — for all brands. We also diagnose and repair all error codes including E1, E2, E3 water level errors, drain errors, door lock errors and all other brand-specific fault codes.
Home Cleaning
Q: What does a full home cleaning service include?
A: Full home cleaning covers every room — vacuuming and mopping all floors, cleaning all surfaces, windows, fans, light fittings and all furniture surfaces. Kitchen and bathroom deep cleaning can be included or booked separately. We clean every corner that routine daily cleaning does not reach.
Q: Do you clean inside kitchen chimneys and exhaust fans?
A: Yes. Kitchen chimney cleaning — including filter, duct and motor housing — is part of our kitchen cleaning service. Exhaust fans are cleaned inside the housing, not just the visible grille. These are the most neglected and most important cleaning components in a kitchen.
Q: Is sofa cleaning safe for children and pets?
A: Yes. All cleaning products we use are non-toxic and safe for children and pets once dry — typically within 2 to 4 hours of service completion. We use water-based, low-VOC formulations as standard for home interiors.
Q: How long does a full home cleaning take?
A: A 2-bedroom apartment takes approximately 4 to 5 hours. A 3-bedroom apartment takes 5 to 7 hours. Time varies based on the level of accumulated dirt and whether kitchen and bathroom deep cleaning is included. We provide a time estimate when you describe your apartment size at booking.
Water Tank Cleaning
Q: How often should I clean my water tank in Dhaka?
A: Every 6 months for standard residential tanks in Dhaka. Every 4 months for tanks in construction-active areas or buildings with known water quality issues. Every 3 months for commercial food service establishments. In Barisal's humid riverside environment, every 3 to 4 months is recommended.
Q: Can contaminated water tank cause health problems for my family?
A: Yes — directly. A contaminated water tank introduces bacteria, algae, biological sludge and in some cases heavy metal deposits into your household water supply. This water is used for drinking, cooking, bathing and cleaning — the health impact of consistently contaminated tank water includes digestive illness, skin problems and long-term organ stress from heavy metal exposure. Tank cleaning is one of the most directly health-relevant home maintenance services available.
Q: My water has a strange smell or taste — could the tank be the cause?
A: Yes. Unusual taste or smell in tap water that persists over days is far more likely to originate from a contaminated building tank than from the WASA supply — the supply is treated at source. Bird entry through broken lid seals, algae growth through light exposure and biological decomposition are the most common causes of taste and smell that only tank inspection and cleaning can address.
Car Services
Q: What car services does Service Wala provide?
A: We provide car wash, car dry wash, car polish, car engine repair, car denting and painting, car AC and electrical repair, car brake and tyre service, and car brake fluid and maintenance service. Both home service (at your building parking) and service centre options are available for most car services.
Q: Do you provide car service at home or do I need to bring my car somewhere?
A: Both options are available. Our mobile team can come to your building parking, office parking or wherever your car is parked for car wash, car dry wash and assessment services. For engine repair, denting and painting and brake work, the vehicle comes to our service centre. We confirm the appropriate option when you book.
Q: Do you service all car brands?
A: Yes. We service and repair all car brands available in Bangladesh — Toyota, Honda, Nissan, Mitsubishi, Suzuki, Hyundai, Kia, BMW, Mercedes-Benz, Audi, Volkswagen, Walton, and all others. Brand-specific diagnostic tools are used for European and premium Japanese brands.
Q: What is the difference between car wash and car dry wash?
A: Car wash cleans the exterior using water, foam and microfiber — removing surface contamination from the body, glass, tyres and wheel arches. Car dry wash is a complete interior and exterior detail service — including full interior vacuum, seat cleaning, dashboard and console detail, air vent cleaning and exterior foam-and-microfiber clean. Dry wash takes 2 to 3 hours and addresses every surface inside and outside the vehicle.
Q: Can you fix car denting without replacing the panel?
A: In most cases, yes. Dents that have not stretched or fractured the metal can be reshaped using pulling equipment and body work technique without panel replacement. Paintless dent repair (PDR) is available for dents where the paint is undamaged. We assess each dent specifically and advise on repair versus replacement honestly before any work begins.
House & Office Shifting
Q: What does Service Wala's house shifting service include?
A: Our house shifting service includes packing materials, furniture wrapping and protection, furniture disassembly and reassembly where needed, appliance safe transport, vehicle transport and unloading and placement at the destination. We manage every aspect of the move — you focus on settling into your new home.
Q: Do you shift offices without causing business downtime?
A: Yes. Office shifting is scheduled over weekends — Friday evening to Sunday — so the office is fully operational at the new address for Monday morning. We plan the move to ensure workstations, IT infrastructure and furniture are all in position before the working week begins.
Q: How far in advance should I book house or office shifting?
A: 5 to 7 days for standard moves. 10 to 14 days for end-of-month dates — when lease turnover dates concentrate demand. For office shifting on specific weekend dates, early booking ensures the date is available.
Pricing & Payment
Q: How much do Service Wala services cost?
A: Pricing varies by service type and scope. As a general reference — AC servicing starts from ৳500, full home cleaning from ৳2,000, sofa cleaning from ৳600, water tank cleaning from ৳800 and car wash from ৳300. Final pricing is confirmed when you describe your specific requirement at booking. We never add charges without your agreement.
Q: Does Service Wala charge for the initial assessment visit?
A: For repair services, the assessment is part of the service visit — there is no separate assessment charge. If after diagnosis you choose not to proceed with the repair, a nominal visit charge may apply. This is confirmed at booking.
Q: What payment methods does Service Wala accept?
A: We accept cash payment at service completion. bKash and other mobile financial service payments are also accepted. Payment is made after the service is completed to your satisfaction — not before.
Why Choose Service Wala
Q: Why should I choose Service Wala over a local technician?
A: Three specific reasons. First, training — our technicians are trained for their specific service category before their first client visit. Second, accountability — our 10-day guarantee and ৳4,000 damage protection mean we stand behind our work. Third, diagnosis — we identify what is actually wrong before recommending a fix, rather than defaulting to the most expensive solution. A local technician may be cheaper for a specific visit. Service Wala is more cost-effective when you consider the quality, reliability and guarantee behind every visit.
Q: Does Service Wala guarantee on-time arrival?
A: Yes. We book a time and we arrive at that time. We communicate proactively if any delay is unavoidable — which is rare. Dhaka's service culture has trained people to expect significant delays. We are working against that expectation with every on-time arrival.
Q: How do I know the Service Wala technician entering my home is trustworthy?
A: All Service Wala team members are identified personnel who have been through our hiring and training process. Our technicians carry identification and represent Service Wala's reputation with every visit. If you have any concern about a visit, contact us at 01736092803 immediately — we take client safety and trust seriously.
Q: Can Service Wala handle recurring scheduled service — monthly AC cleaning, quarterly tank cleaning?
A: Yes. Standing scheduled service — monthly, quarterly or any interval — is available for all our recurring maintenance services. Regular clients establish a schedule and our team arrives at the agreed intervals without requiring a new booking each time.
📞 Still have a question? Call or WhatsApp us at 01736092803
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