Privacy Policy — Service Wala
Last Updated: September 2026
At Service Wala, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it and what rights you have regarding your personal data when you use our website at service-wala.com or book any of our services.
By using our website or booking a service, you agree to the practices described in this Privacy Policy.
1. Who We Are
Service Wala is a professional home and car service company operating across Dhaka and Barisal, Bangladesh.
Company: Service Wala
Founder: Jihad Akon
Address: Level-5, Plot-11, Road-2, Sector-3, Uttara, Dhaka
Phone & WhatsApp: 01736092803
Email: akon67581@gmail.com
Website: service-wala.com
2. What Information We Collect
2.1 Information You Provide Directly
When you book a service, contact us or use our website, you may provide:
Full name — to identify you as a client
Phone number — to confirm bookings and communicate about your service
WhatsApp number — for booking confirmation and service communication
Home or office address — to deliver the service at your location
Email address — if provided, for booking confirmation and service updates
Service details — the specific service requested, date, time and any special instructions
2.2 Information Collected Automatically
When you visit service-wala.com, our website automatically collects:
Device information — the type of device, browser and operating system you use
IP address — your internet connection identifier
Pages visited — which pages of our website you view and for how long
Referring website — the website you came from before visiting ours
This information is collected through standard website analytics tools and does not identify you personally.
3. How We Use Your Information
Service Wala uses your personal information for the following purposes:
To deliver services: Your name, phone number and address are used to schedule, confirm and complete your service booking.
To communicate with you: We use your phone number or WhatsApp to confirm your appointment, notify you of any schedule changes and follow up after service completion.
To provide customer support: When you contact us with a question or concern, your information helps us respond appropriately.
To honor our guarantees: Your service record is maintained to process our [10-day service guarantee ] and [৳4,000 damage protection] claims.
To improve our services: Anonymized service data and client feedback help us identify areas for improvement.
To send relevant updates: With your consent, we may contact you about new services or seasonal offers. You may opt out at any time.
4. How We Share Your Information
Service Wala does not sell, rent or trade your personal information to any third party.
We may share your information in the following limited circumstances:
Service delivery team: Your name, address and service details are shared with the assigned technician or team — only to the extent necessary to complete your service.
Legal requirements: We may disclose your information if required by Bangladesh law or in response to a valid legal request.
Business transfer: In the unlikely event that Service Wala is acquired or merged, your information may be transferred as part of that transaction with prior notice to you.
5. How We Protect Your Information
Access limitation: Client information is accessible only to team members who need it to deliver your service.
Secure communication: We use HTTPS encryption on service-wala.com for any data submitted through our website.
Team confidentiality: All Service Wala team members are trained on client data confidentiality.
No unnecessary retention: We do not retain your personal information longer than necessary.
6. Cookies and Website Analytics
Service Wala's website uses cookies for the following purposes:
Website functionality: Essential cookies that allow the website to function correctly.
Analytics: To understand how visitors use our website — anonymized and does not identify individual visitors.
Preferences: Cookies that remember your preferences during a browsing session.
You can control cookies through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to deliver and support your services, honor our guarantee periods and comply with applicable Bangladesh legal requirements.
8. Your Rights
Right to access: Request a summary of the personal information we hold about you.
Right to correction: Request correction of any inaccurate information.
Right to deletion: Request deletion of your personal information.
Right to opt out: Opt out of promotional communications at any time by contacting us at 01736092803.
9. Children's Privacy
Service Wala's services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to service-wala.com. We are not responsible for the privacy practices of third-party websites.
11. Changes to This Privacy Policy
Service Wala may update this Privacy Policy from time to time. The updated policy will be published at service-wala.com/page/privacy-policy with the revised date noted at the top.
12. Contact Us About Privacy
📞 Phone & WhatsApp: 01736092803
📧 Email: akon67581@gmail.com
🌐 Website: service-wala.com
📍 Address: Level-5, Plot-11, Road-2, Sector-3, Uttara, Dhaka
⏰ Available: 24/7, Every Day