Terms and Conditions — Service Wala
Last Updated: September 2026
Welcome to Service Wala. By using our website at service-wala.com or booking any of our services, you agree to the following terms and conditions. Please read them carefully.
1. About Service Wala
Service Wala is a professional home and car service company registered and operating in Bangladesh. Our registered office is located at Level-5, Plot-11, Road-2, Sector-3, Uttara, Dhaka.
We provide home services including AC servicing, home appliance repair, home cleaning, plumbing, electrician service, home painting, water tank cleaning, house shifting and office shifting — and car services including car wash, car dry wash, car polish, car engine repair, car denting and painting, car AC repair and car brake and tyre service — across Dhaka and Barisal.
For any questions regarding these terms, contact us at:
📞 01736092803
📧 akon67581@gmail.com
🌐 service-wala.com
2. Booking and Appointment
2.1 By submitting a booking through our website or by phone, you are requesting a service appointment. Your booking is confirmed when you receive a confirmation from Service Wala via call, WhatsApp or SMS.
2.2 We will make every effort to arrive at the confirmed appointment time. In the rare event of an unavoidable delay, we will notify you in advance.
2.3 If you need to cancel or reschedule a booking, please inform us at least 2 hours before the scheduled appointment time. Last-minute cancellations without notice may result in a nominal visit charge.
2.4 Service Wala reserves the right to decline or reschedule a booking if the service location is unsafe, inaccessible or outside our coverage area.
3. Service Delivery
3.1 All services are delivered by Service Wala's trained team members. We do not subcontract to unverified third parties.
3.2 For home and cleaning services, the client or a responsible adult representative must be present during the service visit.
3.3 For repair services, our technician will diagnose the specific fault and provide a cost estimate before beginning any repair work. Work begins only after the client's approval of the quoted cost.
3.4 Additional faults discovered during a repair — beyond the originally reported issue — will be communicated and separately quoted before being addressed.
3.5 Service Wala provides services during our operating hours of 24/7, every day of the year. Requests outside these hours are subject to availability.
4. Pricing and Payment
4.1 Service pricing is based on the service type, scope and the specific requirements described at booking. Final pricing is confirmed before work begins.
4.2 Payment is due upon completion of the service visit to the client's satisfaction. We do not require advance payment for standard service visits.
4.3 For house shifting, office shifting and large-scale projects, a partial advance payment may be requested at the time of booking confirmation.
4.4 We accept cash, bKash and other approved mobile financial service payments. Payment receipts are provided on request.
4.5 Service Wala reserves the right to update pricing. Updated pricing applies to bookings made after the update date and does not affect previously confirmed appointments.
5. Our 10-Day Service Guarantee
5.1 Service Wala provides a 10-day service guarantee on all repair and maintenance services. If any fault directly related to our work reappears within 10 days of the service visit, we will return and resolve it at no additional charge.
5.2 The guarantee applies to the specific work completed — not to unrelated faults or new problems that develop independently after our visit.
5.3 To claim the guarantee, contact us at 01736092803 within the 10-day period. We will schedule a return visit promptly.
5.4 The guarantee does not apply where the client has made modifications to the repaired system or where the fault has been caused by external factors such as power surge, flooding or physical damage after our visit.
6. Damage Protection for Home Cleaning Services
6.1 For all home cleaning services — including Full Home Cleaning, Kitchen Cleaning, Bathroom Cleaning and Sofa Cleaning — Service Wala provides ৳4,000 damage protection.
6.2 If any item is damaged by our cleaning team during the service, Service Wala will compensate up to ৳4,000 upon verified assessment of the damage.
6.3 Claims must be reported before our team departs the service location. Damage reported after the team has left cannot be attributed to the service visit without verification.
6.4 The damage protection applies to items within the service area at the time of the service. Valuable, fragile or irreplaceable items should be secured before the team arrives.
7. Client Responsibilities
7.1 The client is responsible for providing safe and adequate access to the service location — including building entry, parking access for car services and access to the specific appliance, room or area being serviced.
7.2 For AC services, the client should ensure the electrical power supply to the AC unit is accessible and functional before our technician arrives.
7.3 For home cleaning services, the client should secure or remove items of exceptional value or fragility from the cleaning area before our team begins.
7.4 For house and office shifting services, the client is responsible for confirming that all items to be moved belong to the client and that moving them is legally permissible.
7.5 The client should inform Service Wala at the time of booking of any specific conditions at the service location — narrow stairwells, no lift access, restricted building access — so we can plan appropriately.
8. Limitations of Service
8.1 Service Wala's repair services address the specific fault reported and diagnosed. We are not responsible for pre-existing conditions in systems or appliances that are unrelated to the service performed.
8.2 For AC gas refill services, gas is added only after leak detection and repair where applicable. Service Wala is not responsible for refrigerant loss that occurs due to an undetected pre-existing leak in areas of the system that were not accessible for inspection.
8.3 For car body and painting services, paint color matching is performed to the highest achievable standard using the vehicle's paint code. Minor variation between new and existing aged paint is inherent to the nature of paint aging and is not a service deficiency.
8.4 For house and office shifting services, Service Wala is not responsible for damage to items that were not disclosed as fragile at the time of booking and were not packed with appropriate protection at the client's instruction.
9. Cancellation and Refund
9.1 Bookings may be cancelled or rescheduled by contacting us at 01736092803. Cancellations made at least 2 hours before the appointment incur no charge.
9.2 If Service Wala cancels an appointment, any advance payment made will be fully refunded within 3 to 5 business days.
9.3 Refunds for completed services are considered only where the 10-day service guarantee applies and the fault cannot be resolved by a return visit.
10. Privacy and Data
10.1 Service Wala collects client name, phone number, address and service details for the purpose of delivering services and communicating about bookings.
10.2 We do not share client personal information with third parties for commercial purposes.
10.3 Client contact information may be used to follow up on completed services and to inform clients of relevant new services or offers. Clients may opt out of promotional communication at any time by contacting us.
10.4 For full details of how we collect, use and protect your data, please refer to our Privacy Policy.
11. Intellectual Property
11.1 All content on service-wala.com — including text, images, service descriptions, blog articles and design — is the property of Service Wala and protected under applicable intellectual property law.
11.2 No content from service-wala.com may be copied, reproduced or published on any other platform without the written permission of Service Wala.
12. Changes to These Terms
12.1 Service Wala reserves the right to update these Terms and Conditions at any time. Updated terms will be published at service-wala.com/page/terms-conditions with the revised date noted at the top.
12.2 Continued use of our services after an update to these terms constitutes acceptance of the revised terms.
13. Governing Law
These Terms and Conditions are governed by the laws of the People's Republic of Bangladesh. Any dispute arising from these terms or from the use of Service Wala's services shall be subject to the jurisdiction of the courts of Bangladesh.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📞 Phone & WhatsApp: 01736092803
📧 Email: akon67581@gmail.com
🌐 Website: service-wala.com
📍 Address: Level-5, Plot-11, Road-2, Sector-3, Uttara, Dhaka
⏰ Hours: 24/7, Every Day